Shipping policy

Shipping Policy

Last updated: June 2026

We deliver across the UAE. This page explains how we process, pack, and ship your order.

 

 

Order Processing

When you place an order, it enters our processing queue before dispatch.

Stage

Details

Quality Inspection

Every item is checked for condition, stitching quality, and sizing accuracy before packing.

Packing

Orders are packed securely in Burda UAE packaging with protective materials.

Processing Time

1 to 2 business days before dispatch.

Operating Days

 24 Hours, 7 Days a Week

 

 

 

Shipping Rates and Delivery Times

Destination

Shipping Fee

Estimated Delivery After Dispatch

Standard UAE (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain)

16 AED

1 to 3 business days

Western Region (UAE)

30 AED

2 to 4 business days

Delivery times are estimates from the date of dispatch. Public holidays and high-demand periods may affect timelines.

 

 

Dispatch Cutoff

Orders placed and paid before 12:00 GST on a working day are typically processed the same day.

Orders placed after 12:00 GST, are processed on the next working day.

 

 

Tracking Your Order

We work with trusted courier partners to deliver orders across the UAE.

Once your order is dispatched, you will receive a tracking number and courier details by email or SMS. Use the information in that notification to track your delivery.

 

 

What Happens If Delivery Fails?

If the courier cannot reach you, they will attempt redelivery. After multiple failed attempts, the package is returned to our warehouse.

To avoid failed delivery:

  • Make sure your delivery address is complete and accurate

  • Include your apartment or villa number and building name where applicable

  • Provide a working phone number

If your package is returned to our warehouse, contact us at support@burdauae.com. We will arrange redelivery. Additional shipping charges apply for packages returned due to failed delivery attempts.

 

 

Incorrect Address

If you entered an incorrect delivery address, contact us immediately at support@burdauae.com. We can only update the address before dispatch. Once the package is with the courier, address changes are not possible. Any redelivery costs that result from an incorrect address are the customer's responsibility.

 

 

Need Help?

We respond to all shipping enquiries within 24 business hours.