Yes. Every product page includes actual garment measurements in inches for that specific item. We recommend measuring yourself and comparing against those figures before ordering.

Our sizes are based on real garment measurements, not standard label sizes. A garment labelled "M" may measure differently from other brands. Always check the listed measurements before placing your order.

If you are unsure which size will fit, contact us before ordering. We will help you choose.

• Email: support@burdauae.com
• WhatsApp: Available on our website

Yes. We measure each garment and list the actual dimensions on the product page. If you find a significant discrepancy between what is listed and what you receive, contact us immediately.

Check the label sewn into each garment for specific washing and care guidance.

General tips:

• Wash dark garments in cold water to prevent colour loss
• Turn printed or embroidered items inside out before washing
• Avoid high heat in the dryer for delicate fabrics
• Store folded rather than hung for items that may stretch on a hanger

If you have a question about a specific piece before washing it, contact us and we will advise.

No. We do not offer pre-orders. Our inventory is sourced in limited quantities. When an item sells out, it may not return.

Sign up for our newsletter or check back regularly to see new arrivals.

You can cancel or modify your order if you contact us before it is dispatched.

Contact us as soon as possible after placing your order:

• Email: support@burdauae.com
• Phone: +971 54 471 1091

Once an order is dispatched, we cannot cancel or modify it. If the item does not fit after delivery, you may be eligible for a size exchange. See our Refund and Exchange Policy for details.

Our team in Dubai handles all quality checks, packing, and dispatch. Every order goes through our review process before it leaves the warehouse. We work with trusted courier partners to deliver orders across the UAE.

Orders are processed within 1 to 2 business days (Sunday to Thursday). Estimated delivery times after dispatch:

Destination

Estimated Delivery After Dispatch

Standard UAE

1 to 3 business days

Western Region (UAE)

2 to 4 business days

We do not dispatch on Fridays, Saturdays, or UAE public holidays.

We deliver across all UAE emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, and the Western Region.

We do not currently offer international shipping.

Destination: Standard UAE

Shipping Fee: 16 AED

Destination: Western Region (UAE)

Shipping Fee: 30 AED

Once your order is dispatched, you will receive a tracking number and courier details by email or SMS. Use the information in that notification to track your delivery.

If the courier cannot reach you, they will attempt redelivery. After multiple failed attempts, the package is returned to our warehouse.

Contact us at support@burdauae.com if this happens. We will arrange a new delivery. Additional shipping charges apply for returned packages.

To avoid failed delivery, make sure your address is complete and your phone number is correct when placing your order.

We offer:

1. Size exchanges within 14 days of delivery
2. Transit damage claims within 48 hours of delivery

We do not accept returns for change of mind.

See our full Refund and Exchange Policy for details, conditions, and step-by-step instructions.

If your item arrived damaged during transit, you need to file a damage claim within 48 hours of delivery.

Record a video of yourself opening the package from start to finish, before touching the item. Email the video to support@burdauae.com within 48 hours of delivery. Include your order number in the subject line.

Approved claims result in a replacement or refund. See our Refund and Exchange Policy for full details.

If the size you received does not fit, contact us within 14 days of delivery.

Conditions:

• The same item must be available in your required size
• The item must be in its original condition, not worn or washed
• No colour or style changes are permitted
• Exchange shipping costs 32 AED (16 AED pickup and 16 AED delivery), paid by the customer

Email support@burdauae.com with your order number and the size you need to start the process. See our Refund and Exchange Policy for the full step-by-step instructions.

No. Exchanges are for the same item in a different size only. We cannot process exchanges for different colours, styles, or items.

We accept:

• Credit and debit cards (Visa and Mastercard)
• Cash on Delivery (COD)
• Other methods shown at checkout

We do not currently offer installment payment options. All orders must be paid in full at checkout, or on delivery for COD orders.

If your payment fails, try the following steps:

1. Check that your card details are entered correctly
2. Confirm your billing address matches your card records
3. Try a different card or select Cash on Delivery
4. Contact your bank to check if the transaction was blocked on their end

If the issue continues, contact us at support@burdauae.com and we will help you complete your order.

Yes. Our website uses SSL encryption for all transactions. Your card information is not stored on our servers. Payments are processed by certified, secure payment gateways.

No. We are an online retailer based in Dubai. All orders are placed online and delivered to your address across the UAE.

You can reach us through:

• Email: support@burdauae.com
• Phone: +971 54 471 1091
• WhatsApp: Available on our website
• Contact Form: On our Contact Us page

We respond to all enquiries within 24 business hours.

Our team is available Sunday to Thursday, 09:00 to 19:00 GST. Messages received outside these hours are answered on the next working day.

Yes. We handle your data in accordance with our Privacy Policy. We do not sell or share your personal information with third parties for their own marketing purposes.

To access, correct, or request deletion of your data, contact us at support@burdauae.com.