Support
Help & FAQ
Quick answers to common questions. Still stuck? Message any stylist's VA from a live show — they reply within minutes.
Buying on a live show
How do I buy a piece during a live?
Tap the piece on the spotlight card while the stylist is showing it to add it to your basket, then tap the cart icon (top-right) to check out. You can keep adding pieces across the show and pay for everything at once at checkout.
What does the 🛒 cart button do?
Adds the spotlighted piece to your basket (a per-device cart you can keep filling up across the show). When you're done, tap the cart icon top-right to checkout everything at once.
Can I see all pieces in the show, not just what the stylist is on?
Yes — tap the Basket button at the bottom-left of the live to open the full pieces sheet with every product in this show.
Account & profile
How do I sign in?
Open your account, type your email, and we'll send a 6-digit code. No password required. The same email links your live activity to your orders.
Where do my saved pieces live?
Tap the heart on any piece during a live → it lands in your Wishlist. Tap it again from there to remove.
How do I follow a stylist?
Open their profile (Stylists) and tap Follow. We'll ping you in your notifications inbox when they go live next.
Still stuck?
Message the team
For anything not happening in a live show — payment, delivery, your account — drop us a note and we'll get back to you.
Shopping a live right now? Message the stylist's VA — they reply within minutes.
Language · اللغة · Wika