Return Policy

Introduction

We aim to provide high-quality products at affordable prices, and your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy.

Eligibility for Returns

  • Condition: Items must be unused, in their original packaging, and with all tags attached.
  • Timeframe: You may return products within 15 days of receiving your order.
  • Non-Returnable Items: Items that have been worn, used, or altered in any way are not eligible for returns.

Return Process

  1. Contact Customer Support: Before returning any item, please contact our customer support team at info@burdauae.com to initiate the return process.
  2. Packaging: Ensure the item is securely packaged to avoid any damage during transit.
  3. Shipping: You will be responsible for return shipping costs unless the item was defective or shipped incorrectly. We recommend using a trackable shipping method.

Refunds

  • Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Refund Method: If approved, the refund will be processed to your original payment method within 10-15 business days.

Exchanges

If you received a defective or incorrect item, we will gladly exchange it at no additional cost. Please contact us within 15 days of receiving the item to arrange an exchange.

Contact Us

For further information or to initiate a return, please contact us at info@burdauae.com.